Refund policy

At NatureLabs MD, we want you to feel confident trying our products.

That’s why eligible purchases are covered by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase within 30 days of receiving your order, you may return it and request a full refund.

To start a return, contact:

Email: info@naturelabsmd.com
Phone: +1 (844) 931-2388

Please include your order number so we can locate your purchase and provide the correct return instructions.

How to Start a Return

Please contact NatureLabs MD before sending anything back.

When submitting your request, please provide:

  • Your order number
  • The email address used at checkout
  • The product concerned
  • A brief description of your request
  • Photographs where relevant

Once we review your request, we will provide the applicable return instructions.

Returning Your Order

If a return is required, please follow the instructions provided by our support team.

The returned product must be sent back before the refund can be completed, unless NatureLabs MD provides different instructions for your specific case.

Please do not send a return before contacting us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, appears defective, or contains a product different from what you ordered, contact us as soon as possible.

Please include:

  • Your order number
  • A brief description of the issue
  • Photographs where helpful

We will review the information and provide the appropriate next steps.

Full Refund

Once an eligible return has been received and approved, NatureLabs MD will issue a full refund to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are processed within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account after we have processed it.

Free U.S. Shipping

NatureLabs MD currently offers free shipping on qualifying U.S. orders.

Because no standard outbound shipping fee is charged on qualifying U.S. orders, there is normally no standard delivery charge to reimburse.

Return Shipping

If a physical return is required, the applicable return-shipping instructions will be provided by our support team.

Any return-shipping requirements will be communicated before you send the product back.

Exchanges

If you receive a damaged, defective, or incorrect item and would prefer an exchange, contact us.

We will review the request and provide the appropriate instructions where an exchange is available.

Order Cancellations

If you would like to request a cancellation after placing an order, contact us as soon as possible.

Whether the order can still be cancelled will depend on its current processing and fulfilment status.

Need Help?

For questions about the 30-Day Money-Back Guarantee, returns, or refunds, contact:

NatureLabs MD
Email: info@naturelabsmd.com
Phone: +1 (844) 931-2388
Website: naturelabsmd.com